(FAQs)

How do I find a product?

You can quickly locate a specific item by using the search bar at the top of the page or explore our curated categories to discover new favorites.

Can I save items to a wishlist?

Yes! Simply click the “Add to Wishlist” button on any product page to keep track of items you love and plan to purchase later.

How can I check if a product is available?

Each product page displays real-time availability. If an item is in stock, you’ll see an “Add to Cart” button. If it’s out of stock, a notification will appear, often with an option to receive updates when it’s restocked.

Can I shop without creating an account?

Absolutely! You can checkout as a guest, but creating an account lets you save shipping details, track orders, and access exclusive promotions.

Can I use discount codes at checkout?

Yes! Enter your coupon code in the designated field during checkout to apply your savings.

What is your return policy?

We offer a 120-day return window, allowing customers to return eligible items. For full details, visit our Returns & Refund Policy page.

How do I return an item?

To start a return, please email us at support@byrdes.com with your order number, proof of purchase, reason for return, and photos/videos if the item is defective. Once approved, send the item back to our return address using a trackable method. Returns without prior approval will not be processed. Refunds are issued within 7 days after we confirm receipt, with an extra 3–5 business days depending on your bank or card provider.

Need more assistance? Reach out to our support team at support@byrdes.com. Happy shopping with Byrdes!