(FAQs)

How do I find a product?

You can quickly locate a specific item by using the search bar at the top of the page or explore our curated categories to discover new favorites.

Can I save items to a wishlist?

Yes! Simply click the “Add to Wishlist” button on any product page to keep track of items you love and plan to purchase later.

How can I check if a product is available?

Each product page displays real-time availability. If an item is in stock, you’ll see an “Add to Cart” button. If it’s out of stock, a notification will appear, often with an option to receive updates when it’s restocked.

Can I shop without creating an account?

Absolutely! You can checkout as a guest, but creating an account lets you save shipping details, track orders, and access exclusive promotions.

Can I use discount codes at checkout?

Yes! Enter your coupon code in the designated field during checkout to apply your savings.

What is your return policy?

We offer a 120-day return window, allowing customers to return eligible items. For full details, visit our Returns & Refund Policy page.

How do I return an item?

To start a return, you can contact us at support@byrdes.com. Please include the following information in your return request:

+ Order number and full name
+ Proof of purchase (Order information Screenshot)
+ Reasons for return
+ To make the process as smooth as possible, please attach a video or photo of the defective or damaged product as proof for a refund or replacement.

Once we received and confirmed your return (usually within 24 hours of receipt), you’ll receive an email confirming that your return is complete. If there is a refund, it will be issued within 14 days. Please note that, relying on your bank or credit card company will take another 3-5 working days for the credit to be credited to your account.

Need more assistance? Reach out to our support team at support@byrdes.com. Happy shopping with Byrdes!